Privacy Policy

Introduction

Look, we get it - privacy policies can be a real slog to read through. But here at Crystal Haven Architecture, we're pretty serious about protecting your info. We've tried to keep this straightforward and honest about what we do with your data when you work with us or browse our site.

This policy covers how we collect, use, and safeguard your personal information. If something's unclear or you've got questions, just shoot us an email at info@crystalhavenx.info - we're happy to chat about it.

What Information We Collect

When you reach out to us or start a project, we'll typically collect stuff like:

• Contact Details: Your name, email, phone number, mailing address - the basics so we can actually communicate with you about your project.
• Project Information: Details about what you're looking to build or renovate, property info, budget considerations, timeline expectations.
• Business Details: If you're a commercial client, we might need company names, business registration numbers, and relevant corporate info.
• Technical Data: When you visit our website, we collect standard web data like IP addresses, browser types, and how you navigate through our pages.
• Financial Information: Payment details for invoicing and contracts, though we don't store full credit card numbers ourselves.

How We Use Your Information

We're not in the business of selling your data or bombarding you with random marketing. Here's what we actually do with it:

How We Protect Your Data

We take reasonable precautions to keep your information secure. Our systems use encryption, secure servers, and restricted access protocols. Only team members who need your info to work on your project can access it.

That said, no system is 100% bulletproof. We do our best, but we can't guarantee absolute security - anyone who promises that is probably selling something. We regularly review our security practices and update them as technology evolves.

Sharing Your Information

We don't sell or rent your personal data. Period. However, we do share information when necessary for your project:

• Service Providers: Engineers, contractors, surveyors, and other professionals who need project details to do their jobs.
• Legal Requirements: If we're legally obligated to disclose information to government bodies, courts, or regulatory agencies.
• Professional Consultants: Our lawyers, accountants, and insurance providers who help us run the business properly.
• With Your Consent: Sometimes we'd love to feature your project in our portfolio or marketing materials, but we'll always ask first.

Cookies and Tracking

Our website uses cookies - those little files that help websites remember stuff. We use them to understand how people use our site and make it work better. Most browsers let you control cookies through their settings if you're not into that.

We use analytics tools like Google Analytics to see which pages get traffic and where visitors come from. This helps us figure out what content is actually useful versus what's just taking up space.

Your Rights

Under Canadian privacy laws (specifically PIPEDA), you've got several rights regarding your personal information:

• Access: You can ask to see what information we have about you.
• Correction: If something's wrong or outdated, let us know and we'll fix it.
• Deletion: You can request we delete your data, though we might need to keep some records for legal or contractual reasons.
• Objection: You can opt out of marketing communications anytime.
• Portability: You can ask for your data in a format you can use elsewhere.

To exercise any of these rights, just contact us at info@crystalhavenx.info or call (604) 555-0147.

Data Retention

We keep your information for as long as we need it. For active projects, that's obvious. After a project wraps up, we typically retain records for at least seven years - that's standard practice in architecture for liability and warranty reasons.

Marketing data and general inquiries get deleted after a reasonable period if there's no ongoing relationship. If you specifically ask us to delete something, we'll do it unless there's a legitimate legal reason to keep it.

Third-Party Links

Our website might link to other sites - supplier catalogs, building code resources, sustainability certification bodies, that kind of thing. Once you click away from our site, this privacy policy doesn't apply anymore. We can't control what other sites do, so check their privacy policies if you're concerned.

Children's Privacy

Our services aren't directed at kids under 16, and we don't knowingly collect information from children. If you're a parent and think your child has given us information, please reach out and we'll delete it promptly.

Changes to This Policy

We might update this policy occasionally as our practices evolve or laws change. When we do, we'll update the date at the top of this page. For significant changes, we'll try to notify active clients directly.

It's worth checking back here once in a while if you're curious about how we're handling things.

International Data Transfers

We're based in Vancouver, BC, and primarily work with Canadian clients. However, some of our service providers (like cloud hosting or analytics tools) might process data outside Canada. When that happens, we make sure they meet appropriate privacy standards.

Contact Us About Privacy

If you've got questions, concerns, or complaints about how we handle your privacy, we want to hear about it. Seriously - if something feels off, let us know.

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe we've mishandled your personal information.